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Privacy policy

This Website is maintained and operated by Capsule Insurance Services Limited (“we”, “us”, “our” etc) (registered office: 48 Belle Vue Terrace, Malvern, WR14 4QG).

We will always comply with the Data Protection Act 2018 (“DPA”) General Data Protection Regulation (“GDPR”) when dealing with your personal data. Further details on the (DPA/GDPR) can be found at www.ico.gov.uk.

We are the Data Controller for the purpose of the DPA and the GDPR.

By accessing and using this Website, you hereby agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please exit from this Website.

We reserve the right to amend this Data Processing Policy from time to time without prior notice. You are advised to check the Site regularly for any amendments

Non-personal information collected automatically

We are committed to the protection of the privacy of our Website visitors. We monitor statistics about our users, traffic patterns, and site performance, in order to monitor use of the Website and make improvements but these statistics are not shared with third-parties and do not include any personally identifying information.

This Website uses cookies and other technology that lets us collect certain technical information. Cookies are small text files that are sent to your computer when you log into this Website. By using cookies, we can keep track of your log-in status even if you leave the site and return. NB: a cookie only tracks which PC is logging on to the Website: it does not identify (and we do not record) who is using that PC. (You may refuse to accept cookies by changing the settings on your browser. However, doing so may affect your ability to access or use certain parts of the Website.)

All this information is non-personal statistical information and is entirely anonymous: we want to know how people in general are using the Website, not how you in particular are using the Website.

Personal information

In order to respond to your sales enquiries or manage future interactive user functions, it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number. We may use this information to respond to your requests or to contact you via mail, e-mail or telephone to inform you of new products, services or promotions that we offer.

We may use your personal data:

  • to ensure that the Website is presented in the most effective manner for you and for your computer;
  • to provide you with information, products or services that you request from us or which we feel may interest you;
  • to carry out our obligations arising from any contracts entered into between you and us;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to notify you about changes to our service.

If you request a service or submit content to this Website, we may need to contact you for additional information required to process or fulfil your request.


Please note that, although no system of technology is completely infallible, we have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction. We will notify you promptly in the event of any breach of your personal data, which might expose you to serious risk.

No personal data from enquiry forms is kept in this Website

Your rights

You have the following rights under the (DPA/GDPR) in respect of your personal data held by us:

  • to access your personal data
  • to be provided with information about how your personal data is processed
  • to have your personal data corrected
  • to have your personal data erased in certain circumstances
  • to object to or restrict how your personal data is processed
  • to have your personal data transferred to yourself or to another business

You also have the right to take any complaints about how we process your personal data to the Information Commissioner:

Information Commissioner's Office

Wycliffe House

Water Lane


Cheshire SK9 5AF


Telephone 0303 123 1113.

For more details, please address any questions, comments and requests regarding our data processing practices to our Privacy Officer:

Liam Green, Capsule Insurance Services Limited, 48 Belle Vue Terrace, Malvern, WR14 4QG

Accuracy of collected data

We will, on our own initiative or at your request, update or erase any erroneous or outdated personal data retained in connection with the operation of this Website.

Links to other websites

This Website may from time to time contain links to other unrelated websites (including those of our advertisers). This Privacy Policy does not apply to these websites nor are we responsible for the content and practices of these websites.

Contact us

Take your next step.

If you’re interested in how we can help or just want to introduce yourself, get in touch. We’re always happy to talk. Alternatively you can book a meeting with one of the team using the Capsule Calendar.

By clicking the submit button, you are agreeing to our Fair Processing Notice.

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Capsule Insurance Services Limited Festival House, Jessop Ave, Cheltenham GL50 3SH

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Capsule Insurance Services Limited t/a Capsule are an Appointed Representative of James Hallam Limited who are authorised and regulated by the Financial Conduct Authority (FCA), under Firm Reference Number (FRN) 134435. Capsule's FRN is 948838. Registered in England and Wales company number: 13340821. Registered office is 48 Belle Vue Terrace, Malvern, England WR14 4QG.

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